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Technical Support Engineer

Staunch Technologies Pvt Ltd

Freshers / 1–3 Years Exp. Full-time Chennai (On-site)

Job Description

We are seeking a Technical Support Engineer to assist clients with troubleshooting, resolving technical issues, and ensuring a smooth user experience with our products and services.

Roles & Responsibilities

  • Provide technical assistance via phone, email, and chat
  • Troubleshoot and resolve hardware, software, and network-related issues
  • Install, configure, and maintain IT systems and applications
  • Escalate complex issues to the appropriate teams
  • Document support cases and solutions for future reference
  • Collaborate with the development team to improve products
  • Train end-users on product features and best practices

Requirements

  • Freshers or 1–3 years in Technical Support or IT Helpdesk
  • Bachelor's degree / Diploma in Computer Science, IT, or a related field
  • Strong knowledge of Windows / Linux OS and networking fundamentals
  • Experience with troubleshooting software and hardware issues
  • Familiarity with ticketing systems and remote desktop tools
  • Excellent problem-solving and communication skills
  • Ability to work in a fast-paced environment and handle customer queries efficiently
📩 Apply Now

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Share your updated resume directly with our HR team and hiring manager via email or WhatsApp. We review every application and reach out to shortlisted candidates promptly.

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HR Team hr@staunchtec.com

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WhatsApp +91 93848 13817

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